Small business owners know that satisfied customers are critical to the success of your business!But - no matter how great your customer service is – occasionally you will encounter a customer complaint.
To turn an unhappy customer into a happy one…
…take the LEARN approach … L-E-A-R-N
L … Listen carefully to the customer
E … Empathize with the customer
A … Apologize to the customer
R … React to and resolve the problem
and N … do it NOW… take immediate action to solve the problem !!!
So, the next time you’re faced with a customer complaint…practice the LEARN technique… Listen…empathize…apologize…react… and do it now…!!!
… and chances are good that you’ll turn an unhappy customer into a happy one…
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