Wednesday, February 24, 2010

What Olympic Athletes Can Teach us About Business Success

Whether you're an Olympic athlete or a business owner, overcoming adversity is critical to success. Watching the Olympics these last weeks reminds me that we all stumble, fall and struggle to deal with forces beyond our control that interrupt our plans. When that happens we have two choices: Curl up and give up or get up and fight back!

Saturday, February 20, 2010

What Edison Can Teach Us About Time Management

Let me start with a quote from Thomas Edison
“Time is really the only capital that any human being has, and the only thing we can’t afford to lose.” But we often say – I don’t have enough time. For most of us it’s not having the time that’s the issue - its learning how to manage our time better that’s the challenge…

Wednesday, February 17, 2010

When Barb Quit Her Day Job to Strike Out on Her Own

In a time when many folks have lost or are concerned about losing their jobs, it's often surprising to hear about someone quitting a job. It's especially puzzling when the job was enjoyable, provided a decent living and meshed with the person's training. But for many, the dream of being one's own boss can be reason enough to give up a steady paycheck.

Monday, February 15, 2010

Talk To Me!!!

Talk to me! Tell me what’s going on! When it comes to providing excellent customer service – communication is key! This is especially true when customers are waiting for service. Let’s face, it we’re all busy these days so when we have to wait for anything it can lead to great frustration and dissatisfaction.

Wednesday, February 10, 2010

LL Bean Takes TOP Customer Service Honors - AGAIN!

L.L. Bean proves once again that they are the leaders when it comes to providing exceptional customer service. The National Retail Federation recently released the results of their fifth annual NRF Foundation/American Express Customers' Choice survey, conducted by BIGresearch. This is the third year in a row that Beans has held the top spot. came in second, followed by Zappos, Amazon and QVC. Go Beans " go Maine!

Sunday, February 7, 2010

Avoiding Burn Out When You've got too Many Plates to Spin

Whether we work for ourselves or someone else, every one of us will experience burnout at one time or another. You know the feeling - you’re tired, you lack enthusiasm, you crave a change and you ask yourself, “why am I doing this?”

Saturday, February 6, 2010

Surviving Sick Time

Have you given thought to what you would do if you or your key employees were too sick to come to work?

Here are some tips for surviving sick time…

Thursday, February 4, 2010

When to Quit the Day Job

Many people start small businesses on the side while keeping their day jobs. Then quit the day job because pursuing their business full time becomes more attractive than a regular paycheck from someone else.

Here are 5 things to consider before quitting your day job to run your business full time.

Wednesday, February 3, 2010

Making FLEX Time Work

More and more businesses are recognizing that offering their employees flex time is one of the best ways to attract and retain good employees.

Depending on the needs of your business. flex time may include the option of telecommuting, job sharing, or flexibility in terms of days and hours worked…

Monday, February 1, 2010

What Mickey Mouse Can Teach us about BIZ Success!

If you’ve been there – you know that Disney sets the standard for creating an exceptional experience for their guests - an experience that keeps people coming back for more!. Any business can adopt the Disney model to keep your customers coming back for more.