Tuesday, April 20, 2010

How to Get Your Customers to Give you Feedback

Customers are critical to the success of your business especially in these challenging times. Your customers are also a valuable resource when it comes to making decisions regarding the direction of your business.

Sunday, April 18, 2010

Give A Little - Get A Lot

According to a new study by the University of California, Berkeley, workers who are more generous at the office had more influence and are more likely to get ahead in the workplace. This likely comes as no surprise, but it's a good reminder to give more than you get when it comes to how you interact with your co-workers. It's good for you, for them, for business and for your career prospects.

Thursday, April 15, 2010

SMILE:) - It's Good for Business

I recently returned from a fantastic trip to Aruba where customer service is as much a part of the island as the sandy white beaches. Tourism is the economic driver in Aruba so being nice to tourists is key to the survival of the island. From the hotel staff to the restaurant workers to the bus drivers – everyone is so nice!

Wednesday, April 7, 2010

What LL Bean can Teach us About Service

The National Retail Federation recently named LL Bean the number one retailer when it comes to providing exceptional customer service. There were a number of reasons customers voted LL Bean number one - including their liberal return policy. If you’re unsatisfied with a product you purchased at LL Bean they’ll take it back no matter how long ago you purchased it.

Tuesday, April 6, 2010

How to Make Meetings Not Suck

It will likely come as no surprise to you that when workers were asked what is their biggest time waster at work – many said --- meetings!

You can’t avoid having meetings in your business – as they’re necessary for communication and team building - but you can avoid meetings that are viewed as a waste of time...and here’s how…

Monday, April 5, 2010

Laugh It Up!

It's April Fools week and that means we can expect "kick-me" signs and whoopee cushions. Having been raised by the "King of Pranks" " my dad " I'm a big fan of good fun. Dad taught us at a young age that it's important to take what you do seriously " but to not take yourself too seriously.

Saturday, April 3, 2010

Starting A Direct Selling BIZ (Mary Kay, Pampered Chef, etc.)

According to the Direct Selling Association more than 15 million people in the US are operating direct selling businesses. Direct selling is defined as the sale of a consumer product or service, person-to-person, away from a fixed retail location. Examples include Avon, Mary Kay and Pampered Chef.

Thursday, April 1, 2010

Don't Be Fooled!

“Earn thousands of dollars working from home”

We’ve all seen and heard this pitch on t.v. Unfortunately most of these infomercials are nothing but scams! “April Fools” seems like a good time to offer tips to prevent you from being “fooled” by these offers, as I receive frequent calls from individuals who, wanting to start a home based business, have fallen prey to these scams.