Turning an Unhappy Customer into a Happy One

Small business owners know that satisfied customers are critical to the success of your business!

But - no matter how great your customer service is – occasionally you will encounter a customer complaint.

To turn an unhappy customer into a happy one…

Preparing for the Worst So You Can Recover

We don't like to think about it - but every business needs to be prepared for the worst and should have an emergency preparedness plan in place! Whether you are planning for a temporary business interruption such as a power failure - or a complete loss - such as a fire - the time to prepare is BEFORE disaster strikes!

Growing a Home Based Business

Entrepreneur.com has a great section on their site with advice for home based businesses including how to grow your home based business. Here are six suggestions they offer ---

Do You Really Need a Business Plan?

A common question you will get asked if you are starting or expanding a small business is…
Do you have a business plan?

Getting Carded - Making the Most of Busines Cards

Tis’ the season: for getting carded!

If you’re like me, you’re out and about much more these days running holiday errands, catching coffee with friends, wrapping up work and school projects, lending a helping hand, and attending various social functions and party’s. It’s the most wonderful time of the year (sing along)!

SMART way to Evaluate Employees

If you’re an employer – you know that evaluating your employees performance is critical to their and to your success – but too often this process doesn’t get done or it doesn’t get done effectively.

What "Tiger" & "Toyota" have taught us about TRUST

Watching the news lately has me thinking about one word lately – trust. Starting with Tiger Woods admitting in a press conference that he messed up. Now he’s trying to regain the trust of his sponsors, fans and last but not least - his wife.